Refund Policy

We understand that plans can change. This Refund Policy outlines the terms and conditions under which refunds may be issued for our tours and safari services.

1. Cancellations by the Guest

Refunds for cancellations made by the guest are subject to the following conditions:

  • More than 5 days before the tour date:
    A full refund will be issued, minus any non-refundable bank or transaction fees.

  • Between 2 and 3 days before the tour date:
    A partial refund of 80% will be issued.

  • Less than 1 days before the tour date or no-show:
    No refund will be provided.

Cancellation requests must be made in writing via email or official communication channels.

2. Cancellations or Changes by the Company

  • If the tour is cancelled by the company due to unforeseen circumstances (e.g. weather conditions, safety concerns, vehicle breakdown, or force majeure), guests will be offered:

    • A full refund, or

    • An alternative tour date of equal value.

  • The company is not responsible for additional expenses incurred by the guest, such as accommodation or transport costs.

3. Late Arrivals and No-Shows

  • Guests who fail to arrive at the agreed pick-up time may be considered a no-show.

  • No refunds will be issued for missed tours due to late arrival, incorrect pick-up details provided by the guest, or failure to make contact.

4. Payment Method and Refund Processing

  • Refunds will be issued using the original payment method whenever possible.

  • Bank transfer refunds may take 10 business days to process.

  • Any bank or transaction fees are non-refundable.

5. Partial Use of Services

  • No refunds will be issued for tours or services that are partially used, shortened, or abandoned by the guest after the tour has started.

6. Special Circumstances

  • Refund requests due to medical emergencies or exceptional circumstances will be reviewed on a case-by-case basis and may require supporting documentation.

7. Agreement to Policy

By booking with us, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Need help?

Contact us at {email} for questions related to refunds and returns.